Our introductory and in-depth online health staff courses are now available. We also run on-demand face-to-face courses for individual organisations. Ask us to book in a workshop.
Our courses provide education, support and networking opportunities for new and experienced health staff who are engaging with consumers in their health service.
A short, free online course designed for health service staff that explores the basic concepts of consumer engagement which can be done in one sitting.
It is perfect as an introduction to consumer engagement for new health staff, or those wanting to know more about engaging with consumers.
Register by filling in the form via the Register button below. We will process your registration and you will receive an email from us. You can then start your course at any time that suits you.
The approximate time commitment to finish the course: Between 30 minutes and 2 hours to complete.
Participants need access to a computer/device with a reliable internet connection, functioning webcam and speakers. Participants can choose to print out extra course and study materials themselves.
For information call or email our training staff:
CE101: Introduction To Consumer Engagement In Health Services
FREE
Introductory Course
An in-depth, online health service staff training that provides education, support, and networking opportunities for all health service staff.
It is for health service staff employed by NSW Health or other health organisations whose role involves some degree of consumer engagement.
Currently, online training is the only health service staff training we offer to staff from different organisations. We can only offer face-to-face training workshops to staff from the same organisations at the organisation’s premises.
Online training is also convenient for health staff working with patients who cannot attend our face-to-face classes due to caseloads.
Participants have 6 months of online access to our elearning platform. During that time, they complete three online modules. These involve some reading, activities online, and participating in online chat forums. Participants also have the option to join a monthly catch-up session live on Zoom.
The approximate time commitment to finish the course: 2 – 6 hours.
Participants need access to a computer/device with a reliable internet connection, functioning webcam and speakers. Participants can choose to print out extra course and study materials themselves.
For information call or email our training staff:
CE201: Building Consumer Engagement in Health Services
$100 + gst
($350)
Our face-to-face health consumer engagement training for health services teaches the same content as CE201, with the added benefits of networking and face-to-face collaborative workshop discussions.
The training will help your staff to:
We currently only bring our face-to-face training course to you! If you are an organisation and have a group of health service staff to be trained, please email elearning@hcnsw.org.au.
Our training comes as a standard package, and our trainers will tailor the content depending on the group’s learning needs.
If you require specific customisation, there will be an additional fee for service, which we are happy to discuss with you.
Travel and accommodation expenses will be added to your invoice for training outside of the Greater Sydney area.