Remuneration and Reimbursement of Health Consumers

Recognising the value of expert contributions made by people with lived or living experience

Remuneration and Reimbursement of Health Consumers

Recognising the value of expert contributions made by people with lived or living experience

Consumer remuneration and reimbursement

Health Consumers NSW strongly recommends that consumers invited to engage with health services or researchers and research institutions should be remunerated for their contribution and reimbursed for expenses. At the very least consumers should not be out of pocket for their involvement.

We have developed two remuneration and reimbursement guidelines, one for health consumers in health services and one for health consumers in research. Health Consumers NSW has developed these guides in collaboration with consumers, researcher and health services staff.

Health Consumers NSW logo

HCNSW Remuneration and reimbursement guidelines

for consumer involvement in health and medical research

Health Consumers NSW logo

HCNSW Remuneration and reimbursement guidelines

for health consumers engaged in health service

In April 2023, NSW Health issued their Consumer, carer and community member remuneration Guideline. It sets out NSW Health’s commitment to remuneration and reimbursement of
consumers, carers and community members for their time and contributions to agreed engagement activities. It provides clear and equitable guidance about the circumstances where payments will be made, the rates of payment and the methods of payment.

Health Consumers NSW encourages ALL health services in NSW to implement these guidelines.