Healthcare visiting guide

Healthcare visiting guide

The front cover of the Visiting Guide report

Enabling family presence in a COVID-19 normal world

“We are seeing COVID-centred care, not patient-centred care.”

Five months into the pandemic in NSW, we are grateful for the hard work and dedication of NSW Health staff, clinicians and the management of the NSW Health response. Amidst the quick and largely effective responses, there have also been some negative, unintended and significant consequences to patients and families navigating a very different health care landscape.

To continue to combat the threat of the virus together, and using the hindsight built from experience so far, we have engaged with leading consumer representatives to support the decision-making process.