Health Consumers resources

Our tools and resources hub offers links to a wide range of online materials that we think you might find useful. With a growing collection of good quality resources already available, we want to ensure you don’t have to reinvent the wheel. We have included links to useful documents, factsheets, guidelines and other websites.

Our mission: Consumers shaping health in NSW.

Privacy and Personal Information Protection Policy

Health Consumers NSW (HCNSW) is committed to protecting the privacy of individuals in the way it
collects, uses, discloses, and manages their personal information. In this regard, we act in
accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cwlth). If collection
involves health information about individuals, then HCNSW must also comply with the Health
Records Information Privacy Act 2002 (NSW).


Cost of health care: Consumer Stories of Patient Experience and Economic Disadvantage in NSW

New research, commissioned by the NSW Council of Social Services (NCOSS) and undertaken by the National Centre for Social and Economic Modelling (NATSEM) and us, shows the relationship between economic disadvantage and patient experience of health services across New South Wales. The research, and the patient stories we collected, focus on the costs, delays and expectations experienced by patients of General Practitioners, private and public dental, and medical specialist services in NSW.