Health Consumers resources

Our tools and resources hub offers links to a wide range of online materials that we think you might find useful. With a growing collection of good quality resources already available, we want to ensure you don’t have to reinvent the wheel. We have included links to useful documents, factsheets, guidelines and other websites.

Our mission: Consumers shaping health in NSW.

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Front cover of the Reconciliation Action Plan. Showing the artwork 'Nurturing Voices' by Wiradjuri Artist Shelby Lyons
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Reconciliation Action Plan – Reflect

Consumer Representatives, Consumer/Community Organisations, Health Consumers, Publications, Reports

Our inaugural Reflect Reconciliation Action Plan (August 2025 – July 2026), or RAP, evolves HCNSW’s journey to build stronger relationships with Aboriginal and Torres Strait Islander peoples, embed cultural respect across our work, and ensure self-determination and equity for First Nations Australians in NSW’s health system.

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An image of a green toolbox with the writing: Collaborate & Connect Toolbox around it.
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Collaborate & Connect: For Non-Indigenous Organisations to Better Engage with First Nations Young People

Consumer Representatives, Consumer/Community Organisations, Health Consumers, Health Services, Presentations, Publications, Reports

Resources and tools to help non-Indigenous staff and organisations approach, plan, design, and deliver authentic and effective engagement with First Nations young people. Co-created by young First Nations collaborators, AWCH and HCNSW.

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Single Digital Patient Record: What do health consumers and consumer organisations think?

Consumer Representatives, Consumer/Community Organisations, Health Consumers, Publications, Reports

Our March 2025 report – Single Digital Patient Record: What do health consumers and consumer organisations think? – provides key insights into health service users’ and consumer organisations’ expectations and concerns around the Single Digital Patient Record (SDPR). We consulted with our members about this culminating in webinars and online consultations in November and December 2024.

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Privacy and Personal Information Protection Policy

Health Consumers, Papers

Health Consumers NSW (HCNSW) is committed to protecting the privacy of individuals in the way it
collects, uses, discloses, and manages their personal information. In this regard, we act in
accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cwlth). If collection
involves health information about individuals, then HCNSW must also comply with the Health
Records Information Privacy Act 2002 (NSW).

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