As soon as COVID-19 hit Australia, HCNSW established the Consumer Representative Hub (an online engagement space) and formed the Consumer Leaders Taskforce. The Taskforce consists of consumer representative leaders in NSW. Information from the consumer representative hub (our consumer ‘rep’ base) kept the Consumers Leaders Taskforce informed about the important issues and concerns consumers had about health services’ response to COVID-19.
The two groups pinpointed visiting policies and family presence in healthcare settings as a priority during the early pandemic days. The group set out to research and publish healthcare visiting guidelines from a consumer point of view.