Health Consumers NSW (HCNSW) congratulates Ms Susan Pearce on her appointment as Secretary of NSW Health.
“We have worked closely with Ms Pearce for many years,” said HCNSW Executive Director Dr Anthony Brown. “She has a strong commitment to improving patient experience and partnering with consumers in the co-design of health services and models of care and we are looking forward to continuing working with her,” he said.
In her former role as Deputy Secretary Patient Experience and System Performance, Ms Pearce led the development of the innovative Elevating the Human Experience – Our Guide to Action. HCNSW worked closely with Ms Pearce’s team in the development of this guide. Our Chair, Mr John Garbutt, joined Ms Pearce in introducing this important guide to improving patient and staff experience in NSW Health.
We also would like to thank and acknowledge the wonderful work of Ms Elizabeth Koff, the outgoing Health Secretary. Ms Koff’s leadership during the COVID-19 pandemic has been outstanding. Ms Koff has been a friend to HCNSW throughout her time as Secretary. We sincerely appreciate her commitment to improving patient care and to involving consumers in NSW Health’s decision-making processes.
HCNSW looks forward to continuing to work with Ms Pearce in improving the outcomes and experiences of health consumers in NSW.