For Patients, Carers & Families

Who are health consumers and why should I represent them?

For Patients, Carers & Families

Who are health consumers and why should I represent them?

Who are health consumers?

Health consumers are people who use, have used, or are potential users of health services, including patients, carers, their families and friends – people just like you.

Health consumers have a unique perspective on health and the health services they receive. Our job is to make sure this unique voice is heard by the people who make important decisions about health policy and health services in NSW as well as by the people who deliver the services to you – doctors, nurses, dentists, psychologists.


Why health consumer engagement?

Health consumer engagement and listening to what you, the consumers, really want is extremely important to achieve safe, quality, timely and affordable health care for all people in NSW. This care needs to be supported by accessible and easy-to-understand health information and systems.

Research shows great benefits to health systems, patients and even health staff when care is centred on patients and their support people. It results not only in better experiences and health outcomes for consumers, but even things like less re-admissions to hospitals and happier doctors and nurses.

What can I do?

There are three ways to get involved:

  1. Gain the knowledge, tools and capability to become a real partner in your health journey. Explore our site and learn about how you can become more involved in your own health and how to provide feedback about health services you have received.
  2. Become a member. As a member we will keep you up-to-date about health consumer issues in NSW and the world, provide opportunities for you to have your say and support and train you.
  3. Become more involved in broad-based consumer representation and step-up to become a consumer representative.