Health Consumer Representative
Fay Rhodes is NSW Ambulance’s first frequent user program health consumer representative and Paul Wildin – NSW Ambulance Frequent User Program Manager – is the person she works with. Paul recruited Fay from Ambulance’s frequent user program to assist in the development and review of its processes.
The pair was looking for a way to upskill Fay in her new role when they found out about our training. After Fay attended our May 2019 Health Consumer Representative Training, we sat down with her and Paul.