What We Do

Our services

What We Do

Our services

We empower and inspire health consumers to drive positive change across health systems, policy and research. We do this through:

Our training suite

We offer face-to-face and online training and education programs for health consumer representatives, health staff and researchers. We strive to increase the confidence of consumers, researchers, and health staff to implement health consumer engagement in any setting.

Newly trained patient advocates and health consumer representatives happy to complete our health consumer representative training.
Newly trained patient advocates and health consumer representatives happy to complete our health consumer representative training.

Workshops, webinars, community forums and seminars

Throughout the year we run workshops, webinars, community forums and seminars on specific topics relevant to our individual and organisational members, often partnering with our member health consumer organisations – offline and online.

Helping health services and research organisations find health consumer representatives

We help promote consumer involvement in health organisations and research and help you find consumer representatives from across our community for your committee, project or research.

Consulting, project, and facilitation services

We work with health services and research organisations to build and set up their strategic health consumer engagement. We can also run engagement projects for you, such as kitchen table discussions and workshop facilitation.

Networks

Health consumer representative network:

We have established a state-wide network of health consumer representatives. Join our network now and help make the NSW health system better.

Health consumer organisations network:

Our network of voting member health consumer organisations represents hundreds of thousands of health consumers in NSW.

Submissions and key seats on committees

Our Board members and staff represent health consumers on key committees providing high-level advocacy and advisory roles. We also provide submissions to select health issue consultations.

We do not offer a personal advocacy service and we don’t handle personal complaints about a health service you received. But we can help you to find the right person to talk to.