About Us

Driving health consumer engagement and co-design in NSW

About Us

Driving health consumer engagement and co-design in NSW

We want to have our say in the decision-making processes about our own health and on the policies about the health system. We want to be heard and to be involved as advocates, as representatives, as partners.

Betty Johnson AO, Co-Founder HCNSW

Health Consumers NSW (HCNSW) is a membership-based, independent, charity. We provide a voice for patients, their family members and carers, patient leaders and health consumer representatives in NSW. This makes us the number one, independent think-tank in health consumer engagement in NSW.

We also represent health consumer organisations representing specific disease and population groups.

We facilitate engagement. Our purpose is to inspire and lead health consumers to drive genuine, positive change across health systems, policies, services and research.

Some of Health Consumer NSW’s Board members, who are nominated by community organisations, during a Board meeting.
Some of Health Consumer NSW’s Board members, who are nominated by community organisations, during a Board meeting.

We have established a state-wide network of health consumer representatives. We work hard to support and widen this network every day. This is a community of advocates with the passion and knowledge to shape healthcare and health and medical research in NSW for the benefit of patients, carers and their families.

We believe that all perspectives are important to create better health outcomes for people. We also advise health services and researchers on how to embed health consumer engagement in their work.

Consumer engagement and co-design lead to better health outcomes, more efficient and effective services and research, consumer-centred care and happier patients and staff.

We work to ensure that the NSW health system is the best it can be.

More information:

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What We Do

We empower and inspire health consumers to drive positive change across health systems, policy and research.

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Our Strategic Priorities

We are proud to present the HCNSW Strategic Plan for 2023 – 2026.

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History & Governance

During the last decade, we have had a significant impact in spreading health consumer participation in service delivery, policy, research and evaluation.

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Our Members

Our diverse membership ensures the consumer perspective is heard and included by government, policy makers, Local Health Districts, health staff and researchers in NSW.

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Our Board

Our board members represent us at high-level state committees and working groups and help set our agenda.

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Our Staff

Our staff run the day-to-day activities of Health Consumers NSW.

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Our Partners

Meet our partners and find out the many ways you can work with us to involve health consumers in health services and health research.

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Jobs & Volunteers

Are you passionate about health consumer representation? Come and join us!

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Contact Us

Find out ways to keep in touch with us.